Lit Atm Signs

Lit Atm Signs

Auto Check-In System Helps Improve Customer Service

 

When planning a trip, have you ever worried about what would happen if you arrived late to your motel? What if you missed some airline connections and you arrived at your destination in the middle of the night? Would you still be able to check in?

All of these questions are moot if the motel where you are staying has an automated check-in kiosk. These kiosks are no bigger than ATM machines and they allow the customer to check-in 24 hours a day, thus eliminating the need for 24 hour front desk help or frantic phone calls to the motel manager in the midnight hours because the door is locked.

This technology can also ease the mind of those travelers who do not have motel reservations yet need to stop and rest for the night. Rather than passing multiple motels with the “No Vacancy” signs lit up because the motel owners cannot afford to hire a nighttime desk clerk, the “Vacancy” sign can be left on and the travelers can check themselves in and get a good night’s rest before continuing their trip.

Campground and RV park owners also see a cost-savings benefit to using automated check-in. Not only can they save by not hiring a nighttime check-in clerk but they can help other campers and do maintenance on the park during daylight hours without worrying about campers passing by because no one is at the front gate to check them in.

Using the automated check-in system is very simple. The LCD screen displays questions and the traveler then pushes keypad buttons to choose the correct answers. These machines are incredibly efficient and can accommodate travelers who speak English, Spanish, German or French. Many self-sufficient travelers never need to bother a front desk clerk if they are using the automated check-in system because the system accepts payments from the major credit cards and it also produces the room keys and necessary parking passes.

Although it may seem strange for the hospitality industry to use inanimate machines to welcome their guests, many guests who have used the automated check-in system actually raved about its simplicity and preferred this process over standing in line behind other tired travelers. Not only is it quick but using this technology gives the impression that the owner is keeping up with the times and values his business.

Many motels do keep someone nearby in case travelers have questions while using the automated check-in system. This is often accomplished with a call system and a phone next to the kiosk so that staff can continue to fulfill other motel needs but still be available to assist incoming guests when needed.

Obviously, the hospitality industry relies heavily on customer service to maintain and grow their businesses. While the traditional service of greeting each guest as they arrive is still preferable, offering a reliable and hi-tech alternative such as automated check-in will keep customers happy. And a happy customer is one who will tell friends and family about the great experience.

 

About the Author

Owners of small motels or campsites are invited to visit our website at http://www.autocheckin.com/ to find out how the Automated Check In System can help save you money and get you more customers.

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